Accommodation Stipulations・Terms of Use

Travel Promotion, Policy Bureau, Ministry of Land, Infrastructure, Transport and Tourism No. 416: December 23, 1985
January 24, 2001
October 23, 2007
April 22, 2010
September 1, 2011
Last amended: June 12, 2024

Scope

Article 1: The Accommodation Contract and related contracts to be entered into by the Hotel and the Guest shall be subject to these Terms and Conditions, and any matters not provided herein shall be governed by the law and regulations (the law or regulations based on the law; the same shall apply herein) as well as generally established customs.

2 If the Hotel accepts a special contract outside the scope of law and custom, that special contract shall take priority regardless of the previous provision.

Applying for an Accommodation Contact

Article 2: Persons attempting to apply for an Accommodation Contract with the Hotel must submit the following items to the Hotel.

• (1)　Name of Guest
• (2)　Date of stay or expected time of arrival
• (3)　Cost of stay (as a rule, based on the basic accommodation fees given in Table 1)
• (4)　Other items deemed necessary by the Hotel

2 If a Guest, during his/her stay, applies to extend that stay behind the date of stay given in previous item (2), the Hotel shall process that application as an application for a new Accommodation Contract.

Establishment of the Accommodation Contract

Article 3: The Accommodation Contract shall be established once the Hotel has consented to the application of the preceding Article. However, the Hotel does not necessarily have to demonstrate proof of non-approval.

2 When an Accommodation Contract is established on the basis of the previous provisions, the Hotel shall be paid the application amount determined by the Hotel limited to the basic accommodation fee for the period of stay (three days in instances exceeding three days) by the date specified by the Hotel.

3 The application amount shall be applied, firstly, to the final accommodation fee that the Guest must pay; and if a situation to which the provisions of Article 6 or Article 18 apply arises, the application amount shall be applied in order of compensation for breach of contract; and any remaining amount shall be returned when the fee is paid, as per the provisions of Article 12.

4 If the Hotel does not receive the application amount mentioned in Clause 2 by the date specified by the Hotel as per the provisions of the same Clause, the Accommodation Contract will cease to be in effect. However, this is limited to instances in which a payment date for the application amount has been specified and the Hotel has notified the Guest to that effect.

Special Contract Not Requiring Payment of the Application Amount

Article 4: Notwithstanding the provisions of Clause 2 of the previous Article, the Hotel may enter into a special contract not requiring payment of the application amount from the same Clause following establishment of the Accommodation Contract.

2 When accepting an application for an Accommodation Contract, the situation may be handled as though the Hotel entered into the special contract mentioned in the previous Clause if the Hotel does not seek the payment set forth in Clause 2 of the previous Article, or if the Hotel has not specified a payment date for the relevant application amount.

Request for Cooperation in Infection Prevention Measures at the Hotel

Article 4 (2): The Hotel may request cooperation from those seeking accommodation in accordance with the provision in Article 4-2, Paragraph (1) of the Hotel Business Act (Act No. 138 of 1948).

Refusal to Sign the Accommodation Contract

Article 5: The Hotel may decline to sign the Accommodation Contract under the following circumstances. However, this paragraph does not mean that the Hotel may refuse accommodation for cases that are not listed in Article 5 of the Hotel Business Act.

• (1)　If the application for stay is not in accordance with these stipulations
• (2)　If there are not enough rooms due to the hotel being at full occupancy (rooms or guests)
• (3)　If it is discovered that the person intending to stay at the Hotel is likely to engage in behavior that is contrary to legal stipulations, public order, or public moral customs in connection to staying at the Hotel
• (4)　When a potential guest is deemed to fall under any of the following categories (a) to (c):
  1. a. An organized crime group under the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) as stipulated in Article 2 (2) (hereinafter “organized crime group”), a member of an organized crime group as stipulated in Article 2 (6) (hereinafter “organized crime group member”), an associate member or affiliate of an organized crime group, or any other antisocial force
  2. b. When the potential guest is involved in corporations or other organizations whose operations are controlled by an organized crime group
  3. c. When any of the directors of the potential guest’s corporation is classified as a member of an organized crime group
• (5)　When the potential guest’s behavior poses a significant nuisance to other guests.
• (6)　When the potential guest has a specified infectious disease under the provisions of Article 4-2, Paragraph (1) item (ii) of the Hotel Business Act (hereinafter “patient of a specified infectious disease”) .
• (7)　When the Guest makes demands for their stay that go beyond a reasonable scope(however, this excludes cases where the person seeking accommodation requests the removal of social barriers under the provisions of Article 7, Paragraph (2) or Article 8, Paragraph (2) of the Act for Eliminating Discrimination against Persons with Disabilities (Act No. 65 of 2013, hereinafter “Disability Discrimination Act”) .
• (8)　When the potential guest repeatedly makes requests under the provisions of Article 5-6 of the Hotel Business Act, imposing an excessive burden and significantly hindering the provision of hotel services to the other guests.
• (9)　When the Hotel is unable to accommodate the Guest due to natural disaster, facility malfunction, or other inevitable circumstances.
• (10)　When the case falls under the provisions of Article 5 of the Gifu Prefecture Hotel Business Law Enforcement Regulations.

Explanation on Rejection of Accommodation Contract

Article 5 (2): In the event that the Hotel refuses to enter into an Accommodation Contract in accordance with the preceding article, the potential guest may request an explanation for the reasons for the refusal.

Contract Cancellation Rights of Guests

Article 6: A Guest may cancel an Accommodation Contract by making an application to the Hotel.

2 If a Guest for his/her own reasons cancels an Accommodation Contract in whole or in part (In instances where the Hotel has specified a payment date for the application amount as per the provisions of Article 3 Clause 2, this excludes instances in which the Guest cancels the Accommodation Contract prior to payment.), the Hotel shall request a breach-of-contract amount as allowed for in Table 2. However, if the Hotel has accepted a special contract as per Article 4 Clause 1, the result of accepting that special contract shall be such that the obligation to pay the breach-of-contract amount if the Guest has cancelled the Accommodation Contract shall be limited to instances in which the Hotel has notified the Guest.

3 If a Guest does not arrive by 8:00 p.m. on the date of his/her stay without contacting the Hotel (or, if the Guest’s planned arrival time has been clarified in advance and the Guest does not arrive within two hours following that time), the Hotel may treat that Accommodation Contract as having been cancelled by the Guest.

Contract Cancellation Rights of the Hotel

Article 7: The Hotel may cancel an Accommodation Contract under the following circumstances. However, this paragraph does not mean that the Hotel may refuse accommodation for cases that are not listed in Article 5 of the Hotel Business Act.

• (1)　When the Guest is deemed to have engaged in or likely to engage in actions that violate laws, public order, or morals during their stay.
• (2)　When the Guest is deemed to fall under any of the following categories (a) to (c):
  1. a. An organized crime group or a member, associate member, or affiliate of an organized crime group or any other antisocial force
  2. b. When the potential guest is involved in corporations or other organizations whose operations are controlled by an organized crime group
  3. c. When any of the directors of the potential guest’s corporation is classified as a member of an organized crime group
• (3)　When the Guest engages in behavior that poses a significant nuisance to other guests.
• (4)　When the Guest is a patient of a specified infectious disease.
• (5)　When the Guest makes demands for their stay that go beyond a reasonable scope(excludes cases where the Guest requests the removal of social barriers under the provisions of Article 7, Paragraph (2) or Article 8, Paragraph (2) of the Act for Eliminating Discrimination against Persons with Disabilities).
• (6)　When the Guest repeatedly makes requests under the provisions of Article 5-6 of the Hotel Business Act, imposing an excessive burden and significantly hindering the provision of hotel services to the other guests.
• (7)　When the Guest cannot be accommodated due to force majeure.
• (8)　When the case falls under the provisions of Article 5 of the Gifu Prefecture Hotel Business Law Enforcement Regulations.
• (9)　When the Guest tampers with firefighting equipment or otherwise fails to comply with prohibitions stipulated by the Hotel in the Rules of Use (fire prevention rules only).

2 If the Hotel cancels an Accommodation Contract on the basis of the provisions of the preceding Clause, the Hotel will not charge fees for any accommodation services that have yet to be provided to the Guest.

Explanation of Cancellation of Accommodation Contract

Article 7 (2): In the event that the Hotel cancels the Accommodation Contract in accordance with the preceding article, the Guest may request an explanation for the reason.

Accommodation Registration

Article 8: A Guest should register the following items with us on the day of stay at the reception desk of the Hotel.

• (1)　Guest name, address, and contact information
• (2)　Nationality and passport number for foreigners who do not reside in Japan
• (3)　Other items deemed necessary by the Hotel

2 If a Guest intends to pay the amount mentioned in Article 12 using traveller’s checks, accommodation vouchers, a credit card, or by some other means rather than cash, such payment methods should be indicated when carrying out the registration mentioned in the preceding Clause.

Period of Use of Hotel Room

Article 9: The period during which a Guest can use the Hotel’s room shall be from 2:00 p.m. until 11:00 p.m. of the following day. However, if the Guest will be staying on for one or more nights, he/she may use the room all day long, excluding the days of arrival and departure.

2 Notwithstanding the provisions of the preceding Clause, the Hotel may permit the use of rooms outside the times set forth in the preceding Clause. In such cases, the Hotel may charge the following surcharges.

• (1)　30% of the corresponding room cost for overstays of up to three hours
• (2)　60% of the corresponding room cost for overstays of up to six hours
• (3)　100% of the corresponding room cost for overstays of six or more hours

3 The corresponding room cost of the preceding Clause shall be taken to be 70% of the basic room fee.

Complying with Terms of Use

Article 10: While in the Hotel, Guests shall comply with the terms of use set forth by the Hotel and displayed inside the hotel.

Complying with Service Hours

Article 11 The service hours of the Hotel’s main facilities are as follows, and specified service hours for other facilities are set forth in pamphlets, facility signboards, and in the service directory provided in rooms.

• (1)　Reception and cashier service hours
  a. No curfew
  b. Reception services: 7:00 am to 11:00 pm
• (2)　Food and drink (facility) service hours
  a. Breakfast Buffet: Entry from 6:50 am to 9:30 am, ends at 10:00 am
  b. Lunch Restaurant: 11:00 am to 2:00 pm (last call at 1:30 pm)
  c. Dinner Restaurant: 5:00 pm to 9:00 pm (last call at 8:00 pm)
  d. In-Room Dining: 6:00 PM - 9:00 PM The latest starting time for dinner is from 7:00 PM
  e. Dining Tokiwa: 5:30 PM - 9:00 PM The latest starting time for dinner is from 7:30 PM
  f. Check the website for information on other dining options and more.
  
• (3)　Check the website for ancillary service facility hours.

2 The hours in the preceding clause may be temporarily changed when doing so is necessary and unavoidable. The Hotel shall take appropriate measures to notify guests of such changes.

Payment of Fees

Article 12: The breakdown of accommodation fees that must be paid by Guests is given in Table 1.

2 The payment of the accommodation fees mentioned in the preceding Clause can be made by cash or an alternative method accepted by the Hotel, such as traveller’s checks, accommodation vouchers, or credit cards, and payment is to be made at the reception desk at the time when the Guest departs or when the Hotel requests it.

3 Even if the Hotel provides a room for a Guest and makes it available for use, but the Guest chooses not to stay, the Hotel will still charge the accommodation fee.

Items at the Discretion of the Hotel

Article 13: When it comes to fulfilling the Accommodation Contract and any related contracts, if the Hotel inflicts any losses on a Guest due to nonfulfillment of said contracts, compensation for those losses shall be paid. However, the Hotel does not necessarily have to pay compensation if said losses are not the fault of the Hotel.

2 The Hotel has received a certificate of fireproofing from a fire prevention institution. However, to guard against the unlikely instance that a fire should occur, the Hotel is enrolled in hotel liability insurance.

Dealing with the Inability to Provide a Contracted Guest with a Room

Article 14: If the Hotel is unable to provide a contracted Guest with a room, the Hotel must obtain the Guest’s understanding and help the Guest find accommodations at another accommodation facility under conditions as similar as possible.

2 Notwithstanding the provisions of the preceding Clause, if the Hotel is unable to help the Guest find accommodations at another accommodation facility, the Hotel shall pay the Guest the breach-of-contract amount as a compensatory fee, and that compensatory fee shall be applied toward the amount of loss sustained. However, the Hotel will not pay a compensatory fee over the inability to provide a Guest with a room if the Hotel is not at fault.

Handling Entrusted Items

Article 15: If items, money, or other valuables entrusted by a Guest to the reception desk become lost or damaged, the Hotel shall provide compensation for the loss, excluding instances involving acts of God. However, if the Guest fails to inform the hotel of the type and value of the items when asked to do so, the compensation for the loss provided by the Hotel shall be limited to 150,000 yen.

2 If items, money or valuables brought by a Guest inside the Hotel that are not entrusted to the reception desk are lost or damage due to deliberate action or an accident, the Hotel shall provide compensation for the loss. However, if the Guest has not informed the hotel of the type and value of the item(s) in advance, the compensation for the loss provided by the Hotel shall be limited to 150,000 yen, excepting instances involving deliberate action or a major accident.

Storage of Guests' Luggage and Personal Effects

Article 16: If the luggage of a Guest is sent ahead of the Guest’s stay and arrives at the hotel, the Hotel may store the luggage at its own discretion, and only in instances where the Hotel is aware of this prior to arrival. The luggage will be handed over to the Guest at the reception desk during check-in.

2 If a Guest has checked out and forgetfully left luggage or personal effects at the Hotel, if the Hotel has identified the owner of those items, it shall contact the owner and obtain his/her instructions. However, if the owner gives no instructions or if the owner cannot be identified, the Hotel will store the items for seven days, including the day they were discovered, and afterward will deliver them to the nearest police station.

3 In the case described in Clause 2, storing luggage and personal effects is left up to the discretion of the Hotel. In the case described in Clause 1, the Hotel will follow the provisions of Clause 1 of the preceding Article; and in the case of the preceding Clause, will follow the provisions of Clause 2 of the same Article.

Responsibilities with Regard to Parking

Article 17: If a Guest makes use of the Hotel’s parking lot, the Hotel is simply lending the space to the Guest, and does not bear any responsibility for the storage of the vehicle, regardless of whether or not the vehicle keys are entrusted to the Hotel. However, if vehicles stored in the parking lot are damaged due to deliberate action or an accident, the Hotel is responsible for providing compensation.

Responsibilities of Guests

Article 18: If the Hotel is damaged due to deliberate action or an accident on the part of a Guest, the Guest involved shall pay compensation for those losses to the Hotel.

Terms Related to Fire Prevention

• 1. Do not bring into your room or use in your room heaters, burners for cooking, or irons.
• 2. Refrain from any other behavior that could result in fire.

Terms Related to Safety

• 1. Ensure that your door is locked when leaving your room.
• 2. When leaving the hotel, we would ask that you entrust your room key to the reception desk.
• 3. Please do not meet with visitors in ythe Hotel room. Meetings should be held in the lobby or tea lounge.

Valuables, Entrusted Items, and Lost Property

• 1. The safes included in hotel rooms are provided as a convenience that guests may freely use, but they are simple safes, so to prevent anything from happening to money and valuables, guests should have such items placed in the strongbox (a storage cabinet for valuables controlled by a key code) at the reception desk.
• 2. Please be aware that the Hotel will be unable to provide compensation beyond a fixed limited amount for losses due to the loss of or damage to money or valuables that are not deposited in the reception strongbox during a guest’s stay.
• 3. Lost property will be handled according to the provisions set forth in Article 16, Clauses 2 and 3 of the Accommodations Stipulations as well as those of the relevant laws and ordinances.

Payment

• 1. Payment of fees can be made by cash or an alternative method accepted by the Hotel, such as traveller’s checks, accommodation vouchers, or credit cards, and payment is to be made at the reception desk at the time when the Guest departs or when the Hotel requests it. If you are paying by a method other than cash, e.g.with traveller’s checks, accommodation vouchers, or a credit card, please let us know beforehand.
• 2. Be aware that we do not accept payment by means of any checks other than traveller’s checks.
• 3. When using hotel services that can be signed for, we ask that guests also show their room key.
• 4. Be aware that, in some cases, we may charge a deposit upon a guest’s arrival.

Other Terms

• 1. We ask that you refrain from bringing into the hotel anything that may disturb other guests, as well as dogs, cats, birds, other animals, combustible and flammable items, items that produce foul odors, and anything the possession of which is prohibited by law.
• 2. We ask that you refrain from bringing food and drink into the hotel. If, for some reason, we allow you to bring food and drink into the hotel, a set fee will be charged.
• 3. We ask that you refrain from speaking in loud voices, loud singing, noisy behavior, gambling, behavior that disrupts public peace and order, and any other speech or behavior that may disturb other guests while in the hotel.
• 4. We ask that you not engage in any behavior of a commercial nature (exhibitions, advertisements, publicity, sales, etc.) or for any similar purpose in your room, in the lobby, etc. without approval from the Hotel.
• 5. Be sure to turn off the water after using a bathtub or sink. Please pay attention to this, since leaving the water on may cause the bath or sink to overflow, resulting in damage to the rooms beside or below yours.
• 6. Please refrain from wearing wooden shoes or rubber boots in the hotel.
• 7. Be aware that minors are only permitted to stay at the Hotel if they have obtained the permission of a guardian.
• 8. In order to make proper use of limited resources, we ask for your cooperation in conserving electricity and water.
• 9. Smoking is prohibited throughout the facility. Guests who wish to smoke are encouraged to use the smoking rooms provided in three locations within the facility. When there are signs that indicate guests have smoked in the guest room or other nonsmoking areas, they must be restored to their original states, which takes time. As those locations cannot be used until restored, the guests may be asked to compensate for the loss caused during the restoration. Compensation fees differ depending on the room types and their restoration periods.
• 10. Check-in is until 2:00 pm and check-out is until 11:00 am.
  Guests who remain in the guest room past the check-out time of 11:00 am will be charged an extension fee.
• 11. If you do not arrive by 7:30 pm,we will not be able to serve dinner.Thank you for understanding.